![]() In the unlikely event that a fraudster acquires your login details, they are unlikely to have access to your phone as well. This ensures the instruction is genuinely coming from you. You'll be able to choose which number we call you on, provided it's a number we already hold for you. When you set up a new recipient, bill payment or standing order, you'll receive an automated call asking you to confirm details about your transaction and then to enter a four digit number that will appear on your computer screen into your telephone keypad.Īll you'll need is a telephone near you. 6 - Enhanced security procedure when you're paying someone for the first time We also use the industry standard 128-bit Secure Socket Layer (SSL) encryption. This means all your personal information is encrypted with a complex code before it leaves your computer so that no one else can read it. When you bank online with us you are in a secure session‚ as shown by the padlock symbol at the bottom right of your browser window. click on 'Forgotten password and memorable information'.If you accidentally disable your access by entering the wrong details, you can reactivate your account easily: ![]() If someone repeatedly attempts to log on to your internet banking account with incorrect details, we disable all access to the service as a security measure. you don't type your memorable information.you never give all your memorable information at once.This protects you from viruses that try to capture your details, because: Your user ID is specific to you and we will always ask you to confirm your password and 3 characters of your memorable name from a drop down list when you login. This reduces the risk of someone else accessing your account. If you accidentally forget to log off internet banking, we'll log you off automatically after 10 minutes. We can detect unusual transactions on your account and may contact you to confirm you’re the originator of the request if we believe it may be fraudulent. Once logged in successfully you will be given the tour of Internet Banking and you'll be able to enjoy all the great benefits banking. Once received, log on using your chosen User ID and password and then we'll ask you to enter this activation code. If an activation code is being sent to your home address, you will be able to log on once this has arrived. We'll then ask you to set up some memorable information which you'll need every time you log on. If you successfully completed our security call, you can log on straight away using the User ID and password you chose during registration. If we are unable to call you we will send an activation code to your home address within a few days. You can choose which number we call you on as long as we have it on record.Ĭlear instructions on how to complete this part of registration are provided both on screen and when we call you. Next, we'll call you to verify that it's you registering for Internet Banking.
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